Terms and Conditions

This document ensures your consumer rights are protected under Australian law.Therefore we have summarised some of this for you below. Please ensure you also refer to the Student Handbook for further information.

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Studying with Clinton Institute




As a Registered Training Organisation (RTO) registered with Australian Skills Quality Authority (ASQA), we have an obligation to ensure the quality of the nationally recognised training and assessment we deliver. We must comply at all times with the Standards for RTOs 2015 which are part of the VET Quality Framework as well as the Education Services for Overseas Students Act 2000 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007 (National Code).

To ensure compliance we have developed comprehensive internal policies, procedures and systems that guide our compliant operations and we must participate in audits with ASQA upon their request. In addition, we must ensure that any third parties that we work with who have any involvement in your training and assessment comply as well. This includes our training partners, marketing brokers and sales people where applicable.

As the RTO we have the responsibility to issue your AQF certification documents in line with our issuance policy as outlined in the Student Handbook.

If at any time you feel we have not met our obligations as an RTO, you have the right to make a complaint following our Complaints and Appeals Policy outlined in the Student Handbook.

Student Code Of Conduct: Student Rights



1. All students have the right to:
• •Be treated fairly and with respect by all students and staff.
• •Learn in a supportive environment which is free from harassment, discrimination and victimisation.
• •Learn in a healthy and safe environment where the risks to personal health and safety are minimised.
• •Have their personal details and records kept private and secure according to our Privacy Policy.
• •Access the information Clinton Institute holds about them.
• •Have their complaints and appeals dealt with fairly, promptly, confidentially and without retribution.
• •Make appeals about procedural and assessment decisions.
• •Receive training, assessment and support services that meet their individual needs.
• •Be given clear and accurate information about their course, training and assessment arrangements and their progress.
• •Access the support they need to effectively participate in their training program.
• •Provide feedback to Clinton Institute on the client services, training, assessment and support services they receive.



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Student Code Of Conduct: Student Responsibilites



2. All students, throughout their training and involvement with, Clinton Institute, are expected to:
• •Treat all people with fairness and respect and not do anything that could offend, embarrass or threaten others.
• •Not harass, victimise, discriminate against or disrupt others.
• •Treat all others and their property with respect.
• •Respect the opinions and backgrounds of others.
• •Follow all safety policies and procedures as directed by staff.
• •Report any perceived safety risks as they become known.
• •Not bring into any premises being used for training purposes, any articles or items that may threaten the safety of self or others.
• •Notify us if any of their personal or contact details change.
• •Provide relevant and accurate information to Clinton Institute in a timely manner.
• •Approach their course with due personal commitment and integrity.
• •Complete all assessment tasks, learning activities and assignments honestly and without plagiarism or infringing on Copyright.
• •Hand in all assessment tasks, assignments and other evidence of their work with a completed and signed cover sheet.
• •Make regular contact with their Trainer/Assessor.
• •Prepare appropriately for all assessment tasks, visits and training sessions.
• •Notify Clinton Institute if any difficulties arise as part of their involvement in the program.
• •Notify Clinton Institute if they are unable to attend a training session for any reason at least 12 hours prior to the commencement of the activity.
• •Make payments for their training within agreed timeframes, where relevant.
• •For international students comply with their student visa requirements under the ESOS Act.
3. For more information about the National Complaints Hotline, refer to the following webpage: http://www.industry.gov.au/skills/nationaltrainingcomplaintshotline/Pages/FrequentlyAskedQuestions.aspx#


4. Australian Skills Quality Authority (ASQA): If the complaint is in relation to the quality of training and assessment you have received for your course, and you have exhausted other avenues, students may also complain to Clinton Institute’s RTO’s registering body: Australian Skills Quality Authority (ASQA).